Business process improvement

Business process improvement for insurance companies

Board members and senior executives need to ensure that their management teams have robust and ‘fit-for-purpose’ risk management processes in place across their organisation. Risk management is now viewed as an integral component of how an organisation is governed and how it complies with external regulations.

Embedding risk management in the ‘business-as-usual’ processes is by far the hardest element of achieving enterprise-wide risk management. Getting it right delivers the most significant benefits. The need for business process improvement is also pivotal to meeting regulator, customer and investor demands for greater transparency and effective management of the organisation’s risks. This requires a stronger marriage between the risk management, treasury and finance functions when the distribution of roles and responsibilities between those functions has to be optimally delineated and defined.

Reply team has extensive experience in the above processes and can help in various areas of business process improvement and operational effectiveness. Typically, this will include:

  • Assessing and making recommendations to improve processes and controls across an organisation to ensure risk and performance measures are embedded in key business processes;
  • Delineating and integrating the roles and responsibilities of risk, treasury and finance functions, and the design of integrated processes, policies and procedures;
  • Improving the effectiveness and efficiency of finance and back office operations by enhancing core transaction processing and reporting competencies of the finance function, while strengthening its ability to support management decision making and corporate strategy;
  • Identifying current risks, and building forward-looking governance and compliance programmes that ensure adequate oversight of the compliance infrastructure and monitor ongoing governance and compliance practices;
  • Designing and implementing initiatives geared towards cost reduction, sourcing and analysis of shared risk management, treasury and finance services.



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