Training and people change

Training and people change for insurance companies

Successful change requires the engagement and participation of those involved, and Reply delivery approach provides the right framework for managing the people side of change.

First and foremost, Reply immerse itself in its clients’ environment and work as an extension of their workforce. Reply approach entails thoughtful planning and sensitive implementation – consulting and working with those affected by the change to ensure that they agree with (or at least understand) the need for change, and have a chance to input the change management process.

Reply also support the risk management, treasury and finance community by providing the highest standard of training and seminars. Led by experienced lecturers who count many years of industry-related experience, Reply training courses are designed for risk, treasury, finance and front office functions. They currently include economic capital modelling, specialised risk modelling, value and risk-based capital management, accounting and finance-related short courses. Each encompasses case studies, interactive lectures and workshops.

Reply offerings, which are supported by proprietary methodology (e.g. assessment of education needs) and tools (e.g. existing course material) include:

  • A preliminary analysis of current training needs and objectives – such as reducing the number of queries around a new model or regulatory requirement;
  • Development and delivery of training courses and learning events (game-based, seminars, training, etc.) to equip people with the required knowledge, instil a culture shift or embrace change;
  • Evaluation of the effectiveness of training programmes.



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